Small businesses loans are a mix of hope and frustration

He was number 1,200 in the cue for the Small Business Administration helpline. Two and a half hours later, Michael Tomich got through to a real person who pointed him to a specific loan application to get a lifeline for his business, The Old Oak Coffeehouse in Niwot. It was a different form than the one he initially found on the SBA website, making it worth the time and patience he needed to spend...